General Terms and Conditions
I. GENERAL PROVISIONS
These terms and conditions apply to all business relationships concluded through the system of the online store ............................................ and further regulate the rights and obligations between the buyer and the seller. By sending or placing an order, the buyer agrees to the terms and conditions and confirms that he/she is familiar with these terms and conditions.
II. DEFINITION OF TERMS
1. "Buyer" means the natural or legal person who has sent the order after self-authorisation. The Buyer is the proposer to enter into a contract with the Seller.
2. "Seller" means
Seller ............. VAT payer. The company is registered in the ORSR of the District Court ............... vl. Č. ........................
3. "Order" means a completed and sent order form containing information about the Buyer, the goods ordered from the Shop's offer and the price of these goods, or an e-mail sent to the Seller's address containing the above information. A telephone order that is confirmed to the Buyer's e-mail address no later than within 24 hours is also considered valid.
4. "Purchase Contract" means the contract concluded between the Seller and the Buyer. The contract of sale is formed by the confirmation of the order by the Seller (by e-mail or by telephone).
5. "Goods" means all products listed in the offer of the online shop ....................................... All prices quoted for the goods on the website are final, inclusive of VAT.
III. ORDER AND CONCLUSION OF THE PURCHASE CONTRACT
1. All orders placed via the online shop ..................................... are considered binding.
The order must contain the following information:
- name and surname of the buyer
- the buyer's address
- the type, quantity and price of the goods
- telephone and e-mail contact
2. The buyer undertakes to provide true and complete information in the order. Each order is confirmed by an e-mail message after dispatch, in which you have the opportunity to check the accuracy of the completed data. If there is any error in the order, please contact us immediately.
3. As proof of purchase, the seller sends an invoice in electronic form (it also serves as a warranty and delivery note) in PDF format to the buyer's e-mail address. The electronic invoice is a full replacement for a written invoice and fulfils all its requirements. The invoice shall be sent by e-mail as an attachment. If you have not received an electronic invoice from us, please contact us.
IV. ORDER CANCELLATION
The buyer has the right to cancel the order within 24 hours of ordering the goods, by e-mail or by phone. The Buyer is obliged to state in the notice of cancellation the name and surname, order number, e-mail and description of the ordered goods. The Seller shall not charge the Buyer any fees for cancellation of the order. If the Buyer has paid the Seller the purchase price for the order, or part thereof, in the time up to the cancellation of the order, the Seller shall refund the purchase price already paid by transfer to the Buyer's bank account within 3 working days of the cancellation of the order, unless the parties agree on a different method of refunding the purchase price.
The order can only be cancelled until the date on which the Seller sends the ordered goods to the Buyer's address.
The Seller shall have the right to cancel the order in case of out of stock or unavailability of the ordered goods. The Buyer will be informed of the cancellation of the order by e-mail or by telephone.
V. PAYMENT TERMS
1. After placing an order, an order confirmation will be sent to your e-mail along with the necessary payment details.
2. We offer the following payment options in the Slovak Republic:
Payment in cash by cash on delivery or by courier service. In both cases, you pay for the goods only when you receive them from the courier.
Payment in advance by bank transfer to the seller's account:
IBAN: ...............................................................
Variable symbol:
...............................................................
Constant symbol:
...............................................................
Payment by credit card via PayPal (VISA, MAESTRO, MASTER CARD)
If we do not receive payment to our bank account within 21 days of ordering, the order will be automatically cancelled (reversed).
3. The prices listed on the webshop are final prices (the seller is a VAT payer).
4. When paying by wire transfer, the date of payment is the date the full purchase price is credited to the seller's account. The time of delivery of the goods shall be extended in the case of cashless payment by the time when the payment is credited to the Seller's account.
VI. TERMS OF DELIVERY
1. The Seller shall send the goods to the Buyer as soon as possible from the date of order confirmation, usually within 3 working days, but no later than 10 working days. The above delivery time is for information only. It is based on expected delivery times:
a) transport companies
b) in the case of high demand for goods, where the manufacturer is unable to keep up with the production of selected products, there may be a delay in the delivery of the goods. In this case, please accept our apologies. You will be informed of the late delivery or out of stock. Thank you for your understanding.
The buyer agrees that the time for delivery of the goods may be longer in exceptional cases, of which the buyer will be informed in due time by the seller.
2. For higher value orders, the Seller may verify by email or telephone the accuracy of the contents of the order before sending it to the Buyer.
3. Title to the goods shall pass to the Buyer upon receipt of the goods, subject to payment of the purchase price.
4. The delivery of the goods is deemed to be their receipt by the buyer from the carrier
5. Postage costs /payable in Slovakia/
DELIVERY OF GOODS BY SLOVAK POST
Payment in advance by bank transfer:
- Seller charges a delivery fee of ........... €
Cash on delivery:
- Seller charges a delivery fee of ............. € for cash on delivery, total ........... €
- For orders over .................... € excluding VAT, the buyer has FREE postage and does not pay the delivery fee.
Delivery time and method:
The goods are sent by parcel / 1st class letter, the delivery time is 1 to 2 working days from the dispatch of the goods by the seller. If you are not at the address within that time, you will receive a notice in your mailbox stating that the parcel has been deposited at your delivery post office.
You can collect the goods from your delivery post office within 18 days of the date on which the deposit notification is received in your mailbox. If you do not collect the parcel, the goods will be sent back to our address after 18 days from your post office. In this case of returning the parcel to the seller, it is possible to resend the goods to the buyer by agreement. The cost of re-delivery to the buyer shall be borne by the buyer.
If you have not received the goods or the notification of the parcel's deposit at the post office within 4 days after receiving our dispatch email, please contact us (we will find out where your parcel is) and your delivery post office. The e-mail will also contain the delivery number of your parcel, which will be used to issue the parcel to you at the post office.
If you need more information about your parcel, please do not hesitate to contact the Slovak Post's toll-free customer service hotline or courier.
DELIVERY BY COURIER
Payment in advance by bank transfer or card:
- Seller charges a delivery fee of ............. €
Cash on delivery:
- Seller charges a delivery fee of ........... €, total .......... €
- For orders over ............ € excluding VAT, the buyer has FREE postage and does not pay the courier delivery fee.
Time and method of delivery:
The goods are sent by courier company, the delivery time is 1 working day (maximum 2 working days) from the dispatch of the goods by the seller. You will be notified of the arrival of the parcel by the courier on your telephone number on the day of delivery. The goods will then be delivered to your address (unless otherwise agreed with the courier).
If for some reason the courier is unable to contact you by telephone and does not reach you at the delivery address, a notice will be delivered to your mailbox informing you of the deposit of the parcel and the possibility of redelivery.
In the event of non-collection, the goods will be sent back to our address. In this case of return of the parcel to the seller, it is possible to resend the goods to the buyer by agreement. The cost of re-delivery to the buyer shall be borne by the buyer.
6. Failure to collect the consignment on delivery
In the event that the Buyer does not take delivery of a COD shipment at the post office or from a courier without justification and without reason, the Purchase Contract is breached, as the Buyer is always informed of the confirmation and status of the order. We refuse to send such a buyer another order in the future without payment in advance.
7. If the order contains several types of goods and is processed in parts, the postage is only paid once.
8. If the buyer does not show a willingness to cooperate, the seller is to sell the ordered goods to another interested party after prior notice.
9. All orders placed in our shop are governed by the laws of the Slovak Republic and are not subject to the laws of other countries.
VII. WARRANTY CONDITIONS AND CLAIMS
1. The Buyer is granted a warranty period of 24 months for the delivered goods.
2. The warranty period begins on the date of delivery of the goods to the buyer.
3. The Buyer is obliged to inspect the delivered goods and inform the Seller of any defects found without undue delay (no later than the day after receipt). Later complaints of obvious defects will not be accepted by the Seller.
4. For each order, the Seller sends to the Buyer's e-mail address an invoice in electronic form in PDF format, which also serves as a warranty card. This electronic invoice constitutes a full substitute for a written invoice and meets all its requirements. The invoice shall be sent by e-mail as an attachment.
5. The rights and obligations of the purchaser in matters not covered by these terms and conditions shall be governed by the Civil Code.
6. The Buyer may claim the goods by sending them to the Seller's address:
7. The Seller guarantees the Buyer for the dispatch of the goods within the agreed delivery time, for the price of the goods at the time of the order, for the quality of the packaging of the goods and for the delivery of the correct goods.
8. The Seller shall not be liable to the Buyer for late delivery of the goods caused by the post office or courier (or by giving the Buyer's address incorrectly), for any non-delivery of the goods (due to the Supplier), for damage to the goods caused by the post office or courier company (in such a case, it is necessary to make a claim directly to the post office or courier company).
9. Defects and damages to the product caused by improper handling, use, storage or care of the product are excluded from the warranty.
10. COMPLAINT PROCEDURE:
1.) The Buyer is obliged to send a description of the defect found with the order number via the Claim Submission Form immediately after the defect has been found.
2.) The buyer is obliged to send the damaged goods only at the seller's request at his own expense.
3.) The Seller shall deliver the replaced Goods to the Buyer at the Buyer's expense.
4.) If the Buyer, when collecting the goods from the post office or courier, discovers that the packaging of the delivered goods is damaged, he is not obliged to accept the goods.
5.) If the buyer decides to accept the goods despite the damaged packaging, he is obliged to confirm this acceptance to the postal worker or courier only after checking the goods.
6.) The complaint, including the removal of the defect, shall be settled within 30 days of the delivery of the shipment to the Seller, or within a time limit agreed between the Buyer and the Seller.
IX. RETURN OF GOODS AND REFUND
1. In accordance with the provisions of § 12 of the Consumer Protection Act, the buyer has the right to withdraw from the concluded purchase contract without giving any reason within 14 days from the date of receipt of the goods, while it is necessary to deliver the withdrawal from the contract to the seller within the above-mentioned period by means of the Return of Goods form.
2. The Buyer shall not pay any handling fee in connection with the withdrawal from the Purchase Contract.
3. For each returned item, the Seller shall refund the money by transfer to the Buyer's bank account within 14 days of receipt of the withdrawal from the contract of sale.
4. RETURN PROCEDURE:
1.) In case of withdrawal from the purchase contract, the buyer is obliged to notify the return of the goods prior to shipment to the seller's address by means of the Return of Goods form, stating the following or similar unambiguous text: "I withdraw from the contract dated DD.MM.YYYYY, order number, description of the goods (name, colour, size, price) and I request a refund of the amount paid for the goods to the account (please specify the account number/bank code)".
2.) The buyer is obliged to return the goods unused, undamaged, in the original original packaging and complete (including accessories and tags). NOTICE: if the customer does not return the goods with complete accessories, the exchange of goods will not be acknowledged. The tags contain both visible and hidden holograms, trademarks of the originality of the goods therefore it is not just a packaging of the goods but a part of it.
3.) Goods for return shall be sent by the Buyer to the Seller's address by registered mail (for proof of dispatch), not by COD. Please note that items sent COD will not be accepted!
4.) Goods sent for return are recommended to be insured.
5.) The buyer is obliged to keep the proof of sending the goods to the seller.
6.) The buyer is obliged to choose such packaging during transportation so as not to damage the goods. Goods damaged in transit as a result of improperly chosen packaging shall not be replaced by the Seller and the Buyer shall not be entitled to claim a refund.
5. Upon request, the Buyer is obliged to send to the Seller's e-mail address the invoice in electronic form in PDF format received with the order.
6. The Seller reserves the right to refuse to withdraw from the Purchase Contract if the above conditions are not deemed to be met and the goods are subsequently sent back to the Buyer's address. The cost of return shipment of the goods shall be borne by the Buyer.
Please note: errors and mistakes in names, descriptions and product displays are subject to change. Product prices of EUR 0.00 are void. Offer valid only while stocks last. The indication of the number of products available on the internet is for information purposes only.
These terms and conditions of sale and returns are valid from ....................................
The Seller reserves the right to change the terms and conditions without prior notice.
Supervisory authority:
SOI Inspectorate for ....................................... region